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Shipping and Returns

U.S. SHIPPING CHARGES

 

UPS GROUND, FREE for shipment over $100 value

UPS GROUND, $15 for shipments under $100 value

 

UPS 2 DAY, $30

UPS OVERNIGHT/NEXT DAY, $40

 

NO SHIPPING to PO Boxes

 

Orders received before 1pm EST shipped same day Monday though Friday

Orders received after 1pm EST shipped the following day

Orders received after 1pm EST on Friday, or on Saturday or Sunday, will be shipped the following Monday

 

 

PRICE ADJUSTMENTS

We are happy to honor price adjustments for items purchased online within 7 days of a price markdown.   Adjustments are made on receipt of customer’s emailed request.

Price adjustments are only made based on the original full selling price, excluding any discounts or price reductions.

 

 

PAYMENT

We accept American Express, Visa, MasterCard, Discover and PayPal using a secure payment server.

  

RETURN & EXCHANGE POLICY 

We accept return of merchandise purchased on our website on condition that the returned merchandise is unworn, unwashed and in an “as new” condition, with all original labels and hangtags attached, for an exchange or refund in accordance with the following terms :

 

  • FULL PRICE items must be returned within 30 days of purchase
  • SALE PRICE & DISCOUNTED items must be returned within 14 days of purchase

A $15 shipping/restocking fee is charged on the return of Sale & Discounted items, which will be deducted from any refund due

  • FINAL SALE items are not valid for any return, exchange or refund
  • In the event you discover a defect in a garment, this can be returned within 14 days of purchase as long as the garment is unworn, and the garment will be replaced.

 

We can only accept returns of garments purchased on our online website.  If the garment was purchased from another retailer or online retailer, please return the garment directly to that retailer.

RETURN & EXCHANGE PROCEDURE

A UPS Return Shipping label is included with all orders shipped within the USA.

  • Complete the Return/Exchange for included with your order. Keep the top portion for your records, and include the bottom portion in the return package
  • Ensure the return package is secure and properly sealed, affixing the UPS Return Shipping Label to the outside of the package
  • Drop off the package to any UPS location that accepts Ground delivery

Returns are processed within 7 business days from receipt. 

You will receive an email confirming your return has been processed and details of your refund.  Allow 5 business days for your refund to be credited to your account. 

Items for a valid exchange will be shipped within 7 days if available and returned UPS Ground.

If your selected item is not available, a refund will be processed. 

Original shipping costs are non-refundable.

 

 

GIFT RETURNS & EXCHANGES

We wish to ensure you are totally happy with your Christopher Fischer gift.

If you wish to exchange your gift for another style, color or size, please note this on the return form, along with your name, email, shipping address and phone number in case we need to contact you.

If a gift is returned for refund, it is subject to the same conditions as noted above, and any refund will only be made to the original payor and payment card used to purchase the item.

 

NEED HELP

If you need help, please contact Customer Service on customerservice@christopherfischer.com, or call us on 1-888-CF-GOATS (1-888-234-6287)

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